Purchasing your new bathroom can be complicated and it’s sometimes easier to find the answer to your question online in our FAQ’s section, rather than waiting to speak to someone.
Our customer service area will help you to find out what you should be doing if you have an incomplete order, want to amend an order, cancel your order or track it. If we have sent an incorrect part or a part of your order is missing, you can also take a look in this section.
Our product information area helps answer questions on all the product categories featured on our site. We also try to help answer general bathroom and plumbing questions, as well as safety and product care.
The delivery section will assist you with lots of delivery queries, as well as order tracking and overseas orders. We have the returns and refund section to allow you to easily go through the process if you are unhappy with any of our products and wish to return or exchange them.
We also need your help in case you spot anything wrong with the site or if you have a problem logging into your account, which we answer with our website errors area. This also covers information about how securely your information is kept when you use our site.
Our guarantee section gives you more of an insight into what products are covered and how to register our warranty. In our payment section, we answer our commonly asked question on the types of payment methods we accept and more.